He says "if the potential of chatbots feels familiar, it should." The goal of chatbots at this time is to "ease the process of buying and selling" which was "he same promise that fueled the rapid expansion of email, text messages, and today’s mobile apps."
But, "what sets chatbots apart is a layer of deepening intelligence, one that can get people what they need with a few spoken or typed words. This intelligence is the reason businesses of all stripes will start deploying bots rapidly."
SHARE THIS ON: