True Fit’s co-founder and Chief Customer Officer, Jessica Murphy, spoke with financial news network, Cheddar, to discuss True Fit’s use of artificial intelligence in solving the fashion industry’s largest problem— inaccurate and inconsistent product recommendations.
Murphy further discussed the versatility of True Fit’s technology products and insights for retailers and brands. True Fit’s software is currently is live across 250 websites in The United States and across Europe. True Fit’s data and technology is used on the front-end, where the customer directly interacts with the widget, and on the back-end, where retailers can better leverage their own insights and customer analysis.
A common concern of personalization technologies across the industry is the protection of customer data. Murphy explained True Fit’s consistent mission from the start to collect non-identifiable data that translates each individual customer into a group of numbers that represents their unique preferences.
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